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Comment fonctionne le processus de réparation ?

1

Trouve le bon contact

Contacte ton revendeur local ou le distributeur ORTLIEB de ton pays pour faire réparer ton produit.

The distributor for Argentina is:

ARIES COMERCIAL SA
Tel: +54 (0) 11 47 88 33 70
Mail: info@aries-comercial.com
Web: aries-comercial.com

The distributor for Australia is:

DIGGARI P/L
Tel: +61 (0) 3 90 9000 20
Mail: info@diggari.com.au
Web: diggari.com.au

The distributor for Austria is:

FUNBIKE GMBH
Tel: +43 (0) 6245 70707 0
Mail: service@funbike.at
Web: ortlieb.com/at_de

The distributor for Benelux is:

TCK Sports Group
Tel: +31 (0) 45 211 0888
Mail: klantenservice@ortlieb.nl
Web: ortlieb.com/nl_nl

The distributor for Brasil is:

ZAKEN IMPORTAÇÃO e EXPORTAÇÃO Ltda.
Tel: +55 (0) 11 4243 7348
Mail: info@zaken.com.br
Web: zaken.com.br

The distributor for Canada is:

NRG ENTERPRISES Ltd.
Tel: +1 (0) 250 352 2099
or +1 (0) 800 665 4362
Mail: info@ortlieb.ca
Web: ortlieb.ca/

The distributor for Chile is:

KOMAX SA
Tel: +56 (0) 9 8232 8154
Mail: contacto@andesgear.cl
Web: andesgear.cl

The distributor for China is:

JIRE (Wenzhou) Commercial and Trading Co., Ltd.
Tel: +86 0577 2897 5858
Mail: grbikechina@dingtalk.com

The distributor for Colombia is:

14 OCHOMILES
Tel: +57 (0) 310 488 9714
Mail: info@14ochomiles.com
Web: 14ochomiles.com

The distributor for Czech Republic & Slovakia is:

KOLOMOTION s.r.o.
Tel: +420 (0) 777 298 229
Mail: azub@azub.cz
Web: azub.cz

The distributor for Denmark & Sweden is:

BIKE TOYZ ApS
Tel: +45 (0) 86 99 00 58
Mail: info@biketoyz.dk
Web: biketoyz.dk

The distributor for Finland is:

NORTH-WEST IMPORT OY
Tel: +358 (0) 400 538 096 
Mail: klaus@northwestimport.fi
Web: northwestimport.fi

The distributor for France (Bike) is:

CYFAC INTERNATIONAL
Tel: +33 (0) 2 47 24 67 42
Mail: commandes@cyfac.fr
Web: b2b.cyfac.fr/

The distributor for France (Outdoor) is:

SPORTPULSION
Tel: +33 (0) 4 50 46 50 50
Mail: info@sportpulsion.fr
Web: sportpulsion.fr

The distributor for Germany is:

ORTLIEB HEADQUARTERS
Tel: +49 (0) 9872 800 0
Mail: info@ortlieb.com
Web: ortlieb.com/de_de

The distributor for Hungary is:

GREEN SERPENTINE Kft.
Tel: +36 30 650 4466
Mail: info@serpentine.hu
Web: serpentine.hu

The distributor for India is:

Ensign Sports
Mail: ensignsports@gmail.com
Web: ensignsports.com

The distributor for Island is:

Örninn
Tel: +354 588 9890
Mail: orninn@orninn.is
Web: orninn.is

The distributor for Italy is:

DSB s.r.l. 
Tel: +39 035 48 24 273
Mail: info@dsb-bonandrini.com
Web: dsb-bonandrini.com

The distributor for Japan is:

PR INTERNATIONAL, INC.
Tel: +81 (0) 52 774 8756
Mail: info@printernational.co.jp
Web: g-style.ne.jp

The distributor for Latvia is:

GANDRS Ltd.
Tel: +371 (0) 67 61 4775
Mail: gandrs@gandrs.lv
Web: gandrs.lv

The distributor for Lithuania is:

UAB PROSPORT.LT
Tel: +370 686 74757
Mail: info@prosport.lt
Web: prosport.lt

The distributor for Malaysia is:

GLOBAL GARMENT TRADING CO
Tel: +60 (0) 12 3307033
Mail: ggtsport@gmail.com

The distributor for Mexico is:

SCHUBERTH MÉXICO S.A. DE C.V.
Tel: +52 (55) 5396 0639
Mail: contacto@schuberth.com.mx

The distributor for New Zealand is:

OUTSIDER MOUNTAIN SPORTS
Tel: +64 (0) 3 310 6401
Mail: sales@oms.co.nz
Web: oms.co.nz

The distributor for Norway is:

UTE DEPOT AS
Tel: +47 (0) 7241 1255
Mail: post@utedepot.no

The distributor for Poland is:

BIKEMAN
Tel: +48 (0) 22 673 8348
Mail: info@bikeman.pl
Web: bikeman.pl

The distributor for Romania is:

SportGuru SRL
Tel: +40 (0) 213109999
Mail: contact@SportGuru.ro
Web: sportguru.ro

The distributor for Russia & Belarus is:

X-RETAIL LLC
Tel: +7 (0) 499 2133230
Mail: robert.agayan@gmail.com

The distributor for Singapore is:

GEAR FITTERS Pte Ltd
Tel: +65 (0) 6515 9363
Mail: info@exponentasia.com.sg

The distributor for Slovenia is:

PE BIKE CENTER MARIBOR
Tel: +386 2 420 18 36 
Mail: info@bike-center.si
Web: bike-center.si

The distributor for South Korea is:

IL INTERNATIONAL
Tel: +82 (0) 31 383 0931
Mail: info@citybike.co.kr
Web: citybike.co.kr

The distributor for Spain & Portugal & Andorra is:

VIC SPORTS AFERS, S. L.
Tel: +34 (0) 972 26 82 99
Mail: info@ortlieb.es
Web: ortlieb.com/es_es

The distributor for Switzerland is:

GECKO SUPPLY GMBH
Tel: +41 (0) 44 273 1801
Mail: geckos@geckosupply.com
Web: ortlieb.com/ch_de

The distributor for Taiwan is:

OVER EDGE ENTERPRISE CO., Ltd.
Tel: +886 (0) 2 891 46 009
Mail: overedge@ms12.hinet.net
Web: urban-aktive.com

The distributor for Thailand is:

K-TRADE INTERNATIONAL CO., Ltd.
Tel: +66 (0) 2711 4700
Mail: info@k-trade-international.com
Web: urban-aktive.com

The distributor for Turkey is:

Accell Bisiklet San ve Tic A.S.
Tel: +90 23621300 45
Mail: info@accellbisiklet.com.tr
Web: accellbisiklet.com.tr

The distributor for U.K. & Ireland is:

LYON EQUIPMENT Ltd.
Tel: +44 (0) 15396 24040
Mail: info@lyon.co.uk
Web: ortlieb.com/uk_en

The distributor for U.S.A. is:

ORTLIEB USA
Tel: +1 (0) 253 833 3939
or +1 (0) 800 649 1763
Mail: info@ortliebusa.com
Web: ortlieb.com/usa_en

The distributor for Ukraine is:

Premium Bike
Tel: +057 714 22 49
Mail: premiumbike@ukr.net
Web: premiumbike.com.ua

Please visit our repair page for Germany

Please visit our retrofit page for Germany

Please visit our warranty return page for Germany

Please visit our repair page for Austria

Please visit our retrofit page for Austria

Please visit our warranty return page for Austria

Please visit our repair page for Canada

Please visit our retrofit page for Canada

Please visit our warranty return page for Canada

Please visit our repair page for Switzerland

Please visit our retrofit page for Switzerland

Please visit our warranty return page for Switzerland

Please visit our repair page for Spain

Please visit our retrofit page for Spain

Please visit our warranty return page for Spain

Please visit our repair page for Italy

Please visit our retrofit page for Italy

Please visit our warranty return page for Italy

Please visit our repair page for Benelux

Please visit our retrofit page for Benelux

Please visit our warranty return page for Benelux

Please visit our repair page for the United Kingdom

Please visit our retrofit page for the United Kingdom

Please visit our warranty return page for the United Kingdom

Please visit our repair page for the United States of America

Please visit our retrofit page for the United States of America

Please visit our warranty return page for the United States of America

2

Inscription

La procédure exacte peut varier d'un pays à l'autre. Cependant, il est toujours préférable d'inclure une photo claire de la zone endommagée et une photo de l'ensemble du produit avant et arrière afin que nous puissions faire une première évaluation.

3

Expédition

Tu seras contacté pour savoir où expédier ton produit.
Veuillez vous assurer que tous les objets personnels et accessoires ont été retirés du produit et que le produit a été nettoyé avant l'expédition.

Conditions

  • Les conditions peuvent varier d'un pays à l'autre. Vérifie auprès de ton distributeur local pour connaître les conditions exactes.
  • Tous les produits retournés pour réparation doivent être propres, car seuls les produits propres peuvent être réparés.
  • Les réparations sont couvertes par une garantie d'un an.

Coûts

  • Les prix peuvent varier selon les pays. Renseigne-toi auprès de ton distributeur local pour connaître les coûts prévus.

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