Built to Endure Waterproof Made in Germany
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How does the return process work?

1

Registration

Please send an e-mail to ortlieb@lyon.co.uk with your order details and the reason for the return within the 30-day return policy before you send the product(s) back to us.

We will provide you with a pre-authorised returns reference. Please do not return any items to us without a returns reference. Please carefully pack the unused items in their original undamaged packaging with all labels attached.

2

Shipping

We recommend that you use an insured service when purchasing postage to obtain proof of delivery. This will protect you against loss or damage during transit.

3

We process your return

A refund will be issued to your original method of payment a few days later.

Conditions

  • Returned goods must be in new, unused condition and in their original packaging.
  • Return postage is the responsibility of the buyer.
  • For an exchange, please return the unused product to us and place a new order. A refund will be issued upon receipt of the returned item.
  • If your product has a defect that may be covered by the manufacturer's warranty, please see the warranty returns section for instructions on how to return the product.

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* Incl. Tax

Orders are processed and fulfilled by Lyon Equipment Ltd., the ORTLIEB partner in the UK. All orders placed from the UK are shipped from a warehouse in the UK.
Find out more at Order at ORTLIEB