Welcome to the ORTLIEB customer service
Sustainability is more than just short journeys, saving resources and recycling. Sustainability also comprises longevity of products and reliable service from us – the manufacturer. ORTLIEB products have the reputation of being extremely long lasting. However in case of a defect or wear of components most of our products are designed such they can be easily repaired. Most defective parts can be easily exchanged, holes repaired, buckles replaced and straps renewed. Our in-house customer service can make repairs and your products fit for the next trip. We also update older products or perform upgrades to current systems. When a product is discontinued we ensure spare part availability for 10 years. Our 5 year warranty ensures that defects regarding manufacturing or material are repaired free of charge.
You would like to have your product upgraded to the current systems? We offer you various options. Please contact your local distributor or our customer service directly for more information like our price list for product modifications.
Check technical information.
regarding the topics materials, closure types, mounting systems and compatibility. Find more answers in our FAQs.
You will find our international partners and their contact information at ORTLIEB International. Please contact the distributor in your country.
Please note: all products returned to us must be cleaned before sending them to our customer service. We can only guarantee an optimal repair/modification job or quality check-up if your product is clean. For dirty products we charge a 5€ service charge for cleaning. A standard freight charge of € 5.36 is charged (outside of Germany there are different costs). Please do not send products without postage! We need the following information with your product:
– Your complete address
– Short description of defect or upgrade job you wish
– Date and receipt of purchase
– Maximum amount you want to invest for a repair job
– Agreement to general conditions of business for end consumers
Or include the filled out return shipment document for end consumers.
If you wish an immediate repair job without the 2-week term for revocation, please fill out the form immediate repair and include it with your shipment.
ORTLIEB Sportartikel GmbH
+49 (0)9872/800 141
If you have any questions regarding shipments outside Germany, please always contact your local distributor or our customer service first.
The following countries have their own repair department:
+1 (0) 800 649 1763
+31 (0)45 211 08 76
Lyon Equipment Ltd.
+44 (0) 15396 26261
Gecko Supply GmbH
+41 (0) 44 273 1801
Please find more information here, if you are not sure, if guarantee applies.
Our repair price list gives more information on costs for standard repair jobs.
For product upgrades to current technologies, please find more information on options and prices here in our pricelist for upgrades and modifications. The most common standards parts can be found at spare parts and accessories.
Find more answers in our FAQs.
In case you want to return your product for a repair job, please see the information above.
Should you not find the information needed, please send your individual request. to our customer service.
Please include a photo of your product and part required so that we can help you quickly.