Sustainability is more than just short journeys, saving resources and recycling. Sustainability also comprises longevity of products and reliable service from us – the manufacturer. ORTLIEB products have the reputation of being extremely long lasting. However in case of a defect or wear of components most of our products are designed such they can be easily repaired. Most defective parts can be easily exchanged, holes repaired, buckles replaced and straps renewed. Our in-house customer service can make repairs and your products fit for the next trip. We also update older products or perform upgrades to current systems. When a product is discontinued we ensure spare part availability for 10 years. Our 5 year warranty ensures that defects regarding manufacturing or material are repaired free of charge.
You would like to have your product upgraded to the current systems? We offer you various options. Please contact your local distributor or our customer service directly for more information like our price list for product modifications.
Check technical information.
regarding the topics materials, closure types, mounting systems and compatibility. Find more answers in our FAQs.
Check technical informations regarding the topics materials, closure types, mounting systems and compatibility. You will find more information in the instructions or tech spec sheet of the respective product.
You will find our international partners and their contact information at ORTLIEB International. Please contact the distributor in your country.
Responsible for repairs in the UK is our local ORTLIEB partner
Lyon Equipment Ltd.
+44 (0) 15396 26261
ortlieb@lyon.co.uk
Our repair price list gives more information on costs for standard repair jobs and the prodedure.
Please find more information here, if you are not sure, if guarantee applies.
Our repair price list gives more information on costs for standard repair jobs.
Find more answers in our FAQs.
In case you want to return your product for a repair job, please see the information above.
Please find more information here, if you are not sure, if guarantee applies.
You may find your required spare part at spare parts and accessories.
Should you not find the information needed, please send your individual request. to our customer service.
Please include a photo of your product and part required so that we can help you quickly.
Please use our contact form or contact your local distributor.
Click the button „I have a question for customer service” and describe your problem. Please include a photo of your product.
