Important: The provisions of the ORTLIEB warranty, which is limited to five years, do not apply to claims arising from statutory consumer protection rights. These statutory rights are not limited by the warranty. Thus, the benefits under the five-year limited ORTLIEB warranty are intended to supplement and not replace the rights granted by consumer protection laws.
If a product is defective, consumers may in particular claim the rights under §§ 434 et seq., §§ 474 et seq. of the German BGB (German Civil Code). Consumers can choose whether to claim performance under the ORTLIEB warranty, which is limited to five years, or under their statutory consumer protection rights.
The first point of contact for warranty claims is always the specialist or online dealer with whom the purchase contract for the product was concluded. This warranty is subject to the laws of the Federal Republic of Germany.