Our 5-year warranty applies from the date of purchase to any defects that appear as a result of any deficient or improper processing of materials in our production process. We also offer a 1-year warranty on any product repairs we carry out.
The scope of our warranty does not include any material abrasion, holes or tears that occur as a result of the improper treatment or handling of the product by the purchaser. ORTLIEB accepts no liability for any claims relating to normal wear and tear, imp...
Welcome to the ORTLIEB customer service
Sustainability is more than just short journeys, saving resources and recycling. Sustainability also comprises longevity of products and reliable service from us – the manufacturer. ORTLIEB products have the reputation of being extremely long lasting. However in case of a defect or wear of components our products are designed such they can be easily repaired. Defective parts can be easily exchanged, holes repaired, buckles replaced and strap...
Material efficiency and waste management
We are continuously working on using materials for our production as efficiently as possible and using environmentally friendly technologies. Our main emphasis is a sustainable production which also considers the entire life cycle of our products including recycling.
Legendary long life
ORTLIEB products have the reputation of being “indestructible”. The fact of a long life is extremely important for the evaluation of sustainability of products....
Guarantee and service
Our aim is to help people actively spend their leisure time outdoor – no matter what the weather. To achieve this we develop outdoor equipment that is waterproof, highly functional, durable, reliable and made in Germany. Our products must function under most extreme conditions, therefore the experiences of extreme users such as cycle couriers or globetrotters influence our product development. Your user needs are the focus of our business.
ORTLIEB products have the...
Waterproof – ORTLIEB's concept since 1982!
In 1982, Hartmut Ortlieb founded ORTLIEB Sportartikel GmbH in Nuremberg, Germany. In 1997 the company relocated to the Middle Franconian town of Heilsbronn, in the regional district of Ansbach. The first ORTLIEB bike panniers were created in pure personal need for waterproof equipment – it wasn’t available at that time! The first products were hand-made on Hartmut mother’s sewing machine: dry bags and bicycle panniers made of truck ta...
Sustainability – more than long lasting quality Sustainability is more than short transport ways, conservation of resources and recycling. It also defines the sustainability of our products and the reliable service by us, the manufacturer. ORTLIEB products are said to be indestructible and extremely long life. Should there still be damage or wear of a component, ORTLIEB products can be easily repaired due to the design of the article. Defective parts can easily be exchanged, holes can...
Retouren sind kostenfrei ab einem Warenwert von 40€