Built to Endure Waterproof Made in Germany
Toggle Nav

How does the return process work?

If for any reason you are not satisfied with your order, you may return the unused item within thirty (30) days from the date of delivery. A UPS return label will be included in your shipment along with detailed return instructions. (USPS, Alaska and Hawaii excluded)

1

Authorization

You must contact customer service to review and accept return conditions, and to receive a Return Authorization Number (RA#) using the following information:

E-mail: customerservice@ortliebusa.com

2

Before shipping

Pack the product(s) in the original packaging in "as new" condition. Be sure to include copies of the original sales receipt and your daytime contact information. Please make sure that all accessories, instructions, etc. are included in the shipment- to avoid a reduction in your refund.

3

Shipping

We recommend that you use an insured service when purchasing postage to obtain proof of delivery. This will protect you against loss or damage during transit.
If you choose to use the UPS return label provided, your refund will be reduced by $9.99.

4

We process your return

Credit will be issued to your original method of payment within a few business days. Products that do not meet our return conditions may be subject to restocking fees or refunds may be denied.

Conditions

  • Do not return product(s) in person to the distribution center - it will be refused. The distribution center is closed to the public.
  • Products that have been opened and/or used, soiled, marred, or altered in any way are not refundable.
  • Products returned to ORTLIEB USA without a Return Authorization number will be charged $9.99 for the use of the return label, as well as a 20% re-stocking fee.
  • Items returned to our warehouse outside of the 30-day window mentioned above will be sent back to the customer.
  • At ORTLIEB USA LLC’s discretion, credit may be less than original invoice.
  • Exchanges: To replace an item, you need to return it via the method noted above and then purchase a new one in a separate transaction.
  • Warranty: If your product has a defect that may be covered by the manufacturer's warranty, please see the warranty returns section for instructions on how to return the product.
  • Damaged Products: If you receive a product that was damaged in shipping, contact the carrier immediately to report the condition of the goods. ORTLIEB USA LLC is not responsible for the condition of goods while in shipping. After contacting the shipping carrier, please reach out to Customer Service if your product was damaged.
  • Pro Deals: No returns for correctly shipped product on a professional courtesy sale (pro-deal) are accepted. If you are inquiring about a return for an order made through a professional courtesy sale such as ExpertVoice, please do not contact ORTLIEB USA. Contact ExpertVoice directly at support@expertvoice.com

Not found the right info yet?

For more information about our services and many other topics, please visit our Service & Support page.

back to Service & Support
* Incl. Tax